LATEST COVID-19 LOCK DOWN
UPDATE – 5 AUGUST 2021
To Whom It May Concern,
Australia has experienced increased covid19 cases and many cities have been impacted from Sydney being the most impacted through to all other major Cities across Australia.
At MRL Global we are always reviewing our processes and procedures to provide a better service to our clients.
As a result of the continued developments and changes in regulations by various States and the Federal Government, we have designed a simple Frequently Ask Questions FAQ where our clients can refer to at all times for the most up to date Covid19 updates in MRL Global.
As a general rule during lock downs issued by any State or Federal Government, MRL Global does not permit any freight to be delivered to us or collected from us by General Public. However, Freight companies or Courier companies will be able to collect or deliver freight into any facilities run and operated by MRL Global during lock downs issued by State or Federal Government.
This only applies when there is a lock down in place and once lock downs have been removed for a city that we operate in, that city will operate as usual and access to general public for drop off and collections will be possible.
For all Covid19 Frequently Ask Questions (FAQ) and the services that MRL Global is able to provide, visit: https://www.mrlglobal.com/covid19update/
VICTORIA LOCK DOWN UPDATE (5 AUGUST 2021):
This afternoon (5 August 2021) there was an announcement made by Victorian Premier about the developing situation in Melbourne. It was announced effective 8:00pm tonight, Victoria will go into a 7 day lock down.
As a result of the new Covid-19 restrictions in place for Victoria that was announced today, 5th August 2021, all freight into and out of Victoria will face delays. Kindly ensure you allow additional time for collections and deliveries.
You can obtain further information about the lock down in Victoria from the official Victorian Government website by visiting: https://www.coronavirus.vic.gov.au/
See a copy of the latest announcements made by the Premier of Victoria:
https://www.premier.vic.gov.au/seven-day-lockdown-keep-victorians-safe
QUEENSLAND LOCK DOWN UPDATE (LOCK DOWN EXTENDED UNTIL SUNDAY 8 AUGUST):
As a result of the new Covid-19 restrictions in place for Queensland that was announced on Monday, 2nd August 2021, the lock down is now extended until Sunday 8 August 2021. All freight into and out of Queensland may face delays. Kindly ensure you allow additional time for collections and deliveries.
You can obtain further information about the lock down in Queensland from the official Queensland Government website by visiting: https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19
NEW SOUTH WALES LOCK DOWN UPDATE (ONGOING LOCK DOWN):
As a result of the updated Covid-19 restrictions in place for New South Wales that was announced and commenced on Wednesday 28 July 2021, Where the lock down in many LGA’s will remain until 28 August 2021, all freight into and out of New South Wales may face delays. Kindly ensure you allow additional time for collections and deliveries.
You can obtain further information about the lock down in New South Wales from the official New South Wales Government website by visiting: https://www.nsw.gov.au/covid-19/rules
SOUTH AUSTRALIA LOCK DOWN UPDATE:
All lock downs in South Australia have been lifted, however, there are still many restrictions in place within South Australia and also due to increased border restrictions between states we are expecting delays impacting SA as well.
You can obtain further information about the lock down in South Australia from the official South Australian Government website by visiting: https://www.covid-19.sa.gov.au/
We at MRL Global are working proactively to ensure we minimise any delays in freight movements and we assure all our clients that we will move all freight as swiftly as possible within the very restrictive government regulations and guidelines that has been set out to all businesses across multiple States and Territories. Due to these very restrictive government regulations and guidelines, our standard Express or General Freight Transit Times does not apply.
Further updates and instructions will be provided in more detail as the situation progresses and we receive further updates.
Stay up to date by visiting our website: https://www.mrlglobal.com
For all Covid19 Frequently Ask Questions (FAQ) and the services that MRL Global is able to provide, visit: https://www.mrlglobal.com/covid19update/
Should you have any queries, please do not hesitate to speak with our friendly customer service team on 1300 164 797 or via email to: [email protected].
We thank you for your understanding and cooperation during this difficult period.
Kind Regards,
Reza Laghaei
Managing Director
MRL Global
3PL Warehousing and Order Processing Guide:
Do you still process orders the same day if placed before 10:00am?
We have seen a huge increase in orders being placed due to people unable to go to shops and purchase their goods and at the same time there are increased restrictions on certain LGA’s and increased hygiene process that we have been enforcing across all affected cities with increase covid19 cases, we recommend all our clients to place their orders as early as possible to assist our staff in reducing the pressure on them in processing orders. Our normal processing times are extended and also for additional day for orders to be processed.
Can Customers Pickup Freight from MRL Global Sydney, Derrimut, Archerfield and Green Fields Depot?
Any Depot that is in a city that is under lock down, General Public is unable to visit the site under that State comes out of lock down.
Can Customers organise their own freight company or couriers to Pick up Freight from MRL Global Sydney, Derrimut, Archerfield and Green Fields Depot?
Yes. Approved freight companies and/or courier companies can collect from our Depots if they follow all instructions requested by our team onsite.
Any authorised individual who fails to follow instructions provided by our staff will be denied access to our Depots.
Can MRL Global cater for NEW 3PL Storage and Order Processing Clients?
The short answer is Yes. During the pandemic which commenced in 2020, many companies have moved towards 3PL Storage and Distribution. We have helped many businesses reduce their warehousing cost and labour costs quite substantially.
Enquire with us today by emailing our sales team – [email protected]
Visit our website: www.mrlglobal.com and watch this short video that presents our services:
https://www.youtube.com/watch?v=zgGByE2jIew
Senders Guide for Sending Freight:
Does MRL Global still collect and deliver freight?
Yes. We pickup and deliver from and to any locations within State/Federal Health Guidelines.
Does MRL Global capture Signature ?
In any State where there are Covid restrictions, signatures will not be taken from the receiver. We will obtain and note down the receivers name. where possible we are implementing contactless pickup and delivery. For the safety of our staff and our parter and agents staff, MRL Global does not capture any signature from any receiver under covid19 pandemic situations or unless otherwise advised.
Will deliveries be delayed across Australia?
Our customers have been very understanding of the current situations and although freight may be delayed across Australia, we are doing everything we can to minimise any possible delays and ensure we deliver freight as quickly as possible. Customers can help in the process by ensuring that the receiver is open and can receive their freight within 8am to 5pm Monday to Friday. All timeslot pickup and delivery will be deliveries within Operational guidelines, and we cannot commit to any specific timeslot requirements.
Can Customers Pickup Freight from MRL Global Sydney, Derrimut, Archerfield and Green Fields Depot?
Any Depot that is in a city that is under lock down, General Public is unable to visit the site under that State comes out of lock down.
Can Customers organise their own freight company or couriers to Pick up Freight from MRL Global Sydney, Derrimut, Archerfield and Green Fields Depot?
Yes. Approved freight companies and/or courier companies can collect from our Depots if they follow all instructions requested by our team onsite.
Any authorised individual who fails to follow instructions provided by our staff will be denied access to our Depots.
Minimise Futile Pickup/Deliveries Fees:
We kindly request all our valued customers to ensure the below points are
implemented in their organisation when sending freight with MRL Global:
- Ensure the receiver company name, full name, mobile contact number, email address is added to the connote.
- Ensure the receiver can receive goods and are open between the hours of 8am to 5:30pm Monday to Friday.
Ensure the receiver is aware that all timeslot booking, or time specific booking freight may not be met due to potential delays in transit or lock down restriction in New South Wales and their booking maybe required to be rebooked for a further date.
MRL Global will regularly update this page.
LATEST COVID-19 LOCK DOWN
UPDATE – 5 AUGUST 2021
To Whom It May Concern,
Australia has experienced increased covid19 cases and many cities have been impacted from Sydney being the most impacted through to all other major Cities across Australia.
At MRL Global we are always reviewing our processes and procedures to provide a better service to our clients.
As a result of the continued developments and changes in regulations by various States and the Federal Government, we have designed a simple Frequently Ask Questions FAQ where our clients can refer to at all times for the most up to date Covid19 updates in MRL Global.
As a general rule during lock downs issued by any State or Federal Government, MRL Global does not permit any freight to be delivered to us or collected from us by General Public. However, Freight companies or Courier companies will be able to collect or deliver freight into any facilities run and operated by MRL Global during lock downs issued by State or Federal Government.
This only applies when there is a lock down in place and once lock downs have been removed for a city that we operate in, that city will operate as usual and access to general public for drop off and collections will be possible.
For all Covid19 Frequently Ask Questions (FAQ) and the services that MRL Global is able to provide, visit: https://www.mrlglobal.com/covid19update/
VICTORIA LOCK DOWN UPDATE (5 AUGUST 2021):
This afternoon (5 August 2021) there was an announcement made by Victorian Premier about the developing situation in Melbourne. It was announced effective 8:00pm tonight, Victoria will go into a 7 day lock down.
As a result of the new Covid-19 restrictions in place for Victoria that was announced today, 5th August 2021, all freight into and out of Victoria will face delays. Kindly ensure you allow additional time for collections and deliveries.
You can obtain further information about the lock down in Victoria from the official Victorian Government website by visiting: https://www.coronavirus.vic.gov.au/
See a copy of the latest announcements made by the Premier of Victoria:
https://www.premier.vic.gov.au/seven-day-lockdown-keep-victorians-safe
QUEENSLAND LOCK DOWN UPDATE (LOCK DOWN EXTENDED UNTIL SUNDAY 8 AUGUST):
As a result of the new Covid-19 restrictions in place for Queensland that was announced on Monday, 2nd August 2021, the lock down is now extended until Sunday 8 August 2021. All freight into and out of Queensland may face delays. Kindly ensure you allow additional time for collections and deliveries.
You can obtain further information about the lock down in Queensland from the official Queensland Government website by visiting: https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19
NEW SOUTH WALES LOCK DOWN UPDATE (ONGOING LOCK DOWN):
As a result of the updated Covid-19 restrictions in place for New South Wales that was announced and commenced on Wednesday 28 July 2021, Where the lock down in many LGA’s will remain until 28 August 2021, all freight into and out of New South Wales may face delays. Kindly ensure you allow additional time for collections and deliveries.
You can obtain further information about the lock down in New South Wales from the official New South Wales Government website by visiting: https://www.nsw.gov.au/covid-19/rules
SOUTH AUSTRALIA LOCK DOWN UPDATE:
All lock downs in South Australia have been lifted, however, there are still many restrictions in place within South Australia and also due to increased border restrictions between states we are expecting delays impacting SA as well.
You can obtain further information about the lock down in South Australia from the official South Australian Government website by visiting: https://www.covid-19.sa.gov.au/
We at MRL Global are working proactively to ensure we minimise any delays in freight movements and we assure all our clients that we will move all freight as swiftly as possible within the very restrictive government regulations and guidelines that has been set out to all businesses across multiple States and Territories. Due to these very restrictive government regulations and guidelines, our standard Express or General Freight Transit Times does not apply.
Further updates and instructions will be provided in more detail as the situation progresses and we receive further updates.
Stay up to date by visiting our website: https://www.mrlglobal.com
For all Covid19 Frequently Ask Questions (FAQ) and the services that MRL Global is able to provide, visit: https://www.mrlglobal.com/covid19update/
Should you have any queries, please do not hesitate to speak with our friendly customer service team on 1300 164 797 or via email to: [email protected].
We thank you for your understanding and cooperation during this difficult period.
Kind Regards,
Reza Laghaei
Managing Director
MRL Global
3PL Warehousing and Order Processing Guide:
Do you still process orders the same day if placed before 10:00am?
We have seen a huge increase in orders being placed due to people unable to go to shops and purchase their goods and at the same time there are increased restrictions on certain LGA’s and increased hygiene process that we have been enforcing across all affected cities with increase covid19 cases, we recommend all our clients to place their orders as early as possible to assist our staff in reducing the pressure on them in processing orders. Our normal processing times are extended and also for additional day for orders to be processed.
Can Customers Pickup Freight from MRL Global Sydney, Derrimut, Archerfield and Green Fields Depot?
Any Depot that is in a city that is under lock down, General Public is unable to visit the site under that State comes out of lock down.
Can Customers organise their own freight company or couriers to Pick up Freight from MRL Global Sydney, Derrimut, Archerfield and Green Fields Depot?
Yes. Approved freight companies and/or courier companies can collect from our Depots if they follow all instructions requested by our team onsite.
Any authorised individual who fails to follow instructions provided by our staff will be denied access to our Depots.
Can MRL Global cater for NEW 3PL Storage and Order Processing Clients?
The short answer is Yes. During the pandemic which commenced in 2020, many companies have moved towards 3PL Storage and Distribution. We have helped many businesses reduce their warehousing cost and labour costs quite substantially.
Enquire with us today by emailing our sales team – [email protected]
Visit our website: www.mrlglobal.com and watch this short video that presents our services: https://www.youtube.com/watch?v=zgGByE2jIew
Senders Guide for Sending Freight:
Does MRL Global still collect and deliver freight?
Yes. We pickup and deliver from and to any locations within State/Federal Health Guidelines.
Does MRL Global capture Signature ?
In any State where there are Covid restrictions, signatures will not be taken from the receiver. We will obtain and note down the receivers name. where possible we are implementing contactless pickup and delivery. For the safety of our staff and our parter and agents staff, MRL Global does not capture any signature from any receiver under covid19 pandemic situations or unless otherwise advised.
Will deliveries be delayed across Australia?
Our customers have been very understanding of the current situations and although freight may be delayed across Australia, we are doing everything we can to minimise any possible delays and ensure we deliver freight as quickly as possible. Customers can help in the process by ensuring that the receiver is open and can receive their freight within 8am to 5pm Monday to Friday. All timeslot pickup and delivery will be deliveries within Operational guidelines, and we cannot commit to any specific timeslot requirements.
Can Customers Pickup Freight from MRL Global Sydney, Derrimut, Archerfield and Green Fields Depot?
Any Depot that is in a city that is under lock down, General Public is unable to visit the site under that State comes out of lock down.
Can Customers organise their own freight company or couriers to Pick up Freight from MRL Global Sydney, Derrimut, Archerfield and Green Fields Depot?
Yes. Approved freight companies and/or courier companies can collect from our Depots if they follow all instructions requested by our team onsite.
Any authorised individual who fails to follow instructions provided by our staff will be denied access to our Depots.
Minimise Futile Pickup/Deliveries Fees:
We kindly request all our valued customers to ensure the below points are
implemented in their organisation when sending freight with MRL Global:
- Ensure the receiver company name, full name, mobile contact number, email address is added to the connote.
- Ensure the receiver can receive goods and are open between the hours of 8am to 5:30pm Monday to Friday.
Ensure the receiver is aware that all timeslot booking, or time specific booking freight may not be met due to potential delays in transit or lock down restriction in New South Wales and their booking maybe required to be rebooked for a further date.
MRL Global will regularly update this page.