NATION WIDE LOCKDOWN IMPORTANT INFORMATION

To whom it may concern,

 

With the new Covid-19 restrictions in place for New South Wales, Victoria, and South Australia please be advised that freight into and out of these states may face delays. Additionally, Queensland may also be affected in these restrictions which may cause pickup and delivery delays. Kindly ensure you allow additional time for collections and deliveries.

You can obtain further information about the lock down in New South Wales from the New South Wales Government official website by visiting: https://www.nsw.gov.au/covid-19/rules

As a result of this announcement by New South Wales Government on Saturday 17 July 2021, we expect many businesses in Greater Sydney will be closed until 30 July 2021.  As a result of this, kindly ensure you read this guideline document to assist us in delivering an outstanding service to you and all our customers.

 

Further updates and instructions will be provided in more detail as the situation progresses and as we receive further updates from New South Wales Government.

Should you have any queries, please do not hesitate to speak with our friendly customer service team on 1300 164 797 or via email to: [email protected].

We thank you for your understanding and cooperation during this period.

 

Kind Regards

Reza Laghaei

Managing Director

MRL Global

3PL Warehousing and Order Processing Guide:

  1. Ensure you put in the orders in advance to ensure prompt order processing. Due to new restrictions, we are implementing AM / PM Shifts to help social distancing, minimise staff interaction and minimise our risk of any potential virus spreading between all staff.

  2. Please ensure all containers are organised in advance with our team to ensure we have appropriate resources organised for the AM or PM Shift.

 

Can Customers Pickup Freight from MRL Global Sydney, Derrimut, Archerfield and Dudley Park Depot?

No.  Customer cannot pickup from our Depots until further notice.

Can Customers organise their own freight company or couriers to Pick up Freight from MRL Global Sydney, Derrimut, Archerfield and Dudley Park Depot?

Yes. Approved freight companies and/or courier companies can collect from our Depots if they follow all instructions requested by our team onsite.


If any individual who is authorised to collect freight from our Depot they must declare if they are from any LGA that require to be tested every 3 days must provide proof that they have completed the Covid Test. Failure to provide, access to our Depots will be denied.

Can MRL Global cater for NEW  3PL Storage and Order Processing Clients?

The short answer is Yes. During the pandemic which commence in 2020, many companies have moved towards 3PL Storage and Distribution and helped their businesses minimise their warehousing cost and labour costs quite substantially.

Enquire with us today by emailing our sales team – [email protected]

Visit our website: www.mrlglobal.com and watch this short video that presents our services: https://www.youtube.com/watch?v=zgGByE2jIew

Senders Guide for Sending Freight:

Does MRL Global still collect and deliver freight?

Yes. We pickup and deliver from and to any locations within NSW Health Guidelines.

Does MRL Global capture Signature in NSW, VIC, QLD and SA?

In NSW or any other States where there are Covid restrictions, signatures will not be taken from the receiver. We will obtain the receivers name and note down the receivers’ name. We are implementing contactless pickup and delivery.

 

Will deliveries be delayed From and To NSW, VIC, QLD and SA?

Our customers have been very understanding of the current situations in NSW and other States and although freight may be delayed across Australia, we are doing everything we can to minimise any possible delays and ensure we deliver freight as quickly as possible. Customers can help in the process by ensuring that the receiver is open and can receive the freight within 8am to 5pm Monday to Friday. All timeslot pickup and delivery will be deliveries within Operational guidelines, and we cannot commit to any specific timeslot requirements.

Can Customers Pickup Freight from MRL Global Sydney, Derrimut, Archerfield and Dudley Park Depot?

No.  Customer cannot pickup from our Depots until further notice.

Can Customers organise their own freight company or couriers to Pick up Freight from MRL Global Sydney, Derrimut, Archerfield and Dudley Park Depot?

Yes. Approved freight companies and/or courier companies can collect from our Depot if they follow all instructions requested by our team onsite.


If any individual who is authorised to collect freight from our Depot they must declare if they are from any LGA that require to be tested every 3 days must provide proof that they have completed the Covid Test. Failure to provide, access to our Sydney, Derrimut, Archerfield and Dudley Park Depot will be denied.

 

Minimise Futile Pickup/Deliveries Fees:

We kindly request all our valued customers to ensure the below points are
implemented in their organisation when sending freight with MRL Global:

  1. Ensure the receiver company name, full name, mobile contact number, email address is added to the connote.
  2. Ensure the receiver can receive goods and are open between the hours of 8am to 5:30pm Monday to Friday.

Ensure the receiver is aware that all timeslot booking, or time specific booking freight may not be met due to potential delays in transit or lock down restriction in New South Wales and their booking maybe required to be rebooked for a further date.