Fuel Levy

Sep 26, 2022

Re: Update on Fuel Levy

  Due to the recent volatility and uncertainty in the Fuel Prices Globally and changes in the Fuel Tax Credit that has been removed by the Australian Government, below is the updated Fuel Levy. This Fuel Levy is calculated weekly based on the Australian Fuel cost. We are committed to providing the highest possible quality of service, and we truly appreciate your continued support in our business endeavors. You can view live fuel prices per week on: https://www.aip.com.au/pricing/terminal-gate-prices Linehaul: * The charged fuel levy is the amount noted. MRL Global has absorbed 5% of the marked fuel levy. E.G: Fuel Levy for the week (20 June 2022) is 54.96%, and we will only charge 49.96%.   TERMINAL FUEL PRICE CHART    

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Upcoming Public Holiday Closures

Sep 20, 2022

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Upcoming Public Holiday Closures

Dear Valued Customer, MRL Global would like to advise you of the below upcoming public holiday closures between September and November 2022. On the following dates, the below states will be closed.

For any urgent or large order pickups please contact us on 1300 164 797.

Holiday                                  Date                 State National day of Mourning/22.09.2022     / National^^ AFL Grand Final Friday     /23.09.2022     / VIC* Queens Birthday              /26.09.2022     /WA* Labour Day                       /03.10.2022      /ACT, NSW, SA* Queens Birthday            /03.10.2022      /QLD* Melbourne Cup Day     /01.11.2022        /VIC* ^^ National day of mourning for Her Majesty Queen Elizabeth II. Please note on this day we will be closed Nationally for all States. * Only these selected states will be closed.  

No Deliveries or Pickups will be available until the next business day for any state that is closed.

Please allow additional transit time for deliveries and where the possible book in advance for pickups. All WA deliveries allow up to 5 additional business days for deliveries due to the public holiday on Thursday 22 September Nationally and Friday 23 September in Victoria and 26 September in Western Australia. Should you have any questions regarding the closures, please don't hesitate to contact us. Thank you MRL Global[/vc_column_text][/vc_column][/vc_row]

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R U OK Day at MRL Global

Sep 09, 2022

[vc_row][vc_column][vc_column_text]       R U OK day is not limited to just this day and rather a reminder to look out for each other and whenever we feel someone is not well, we ask them “R U OK?”. As part of MRL Global each staff member and their immediate family has access to mental health support services through our partner provider. Details are available through the HR team. We encourage all of you, your immediate family members or anyone else in the company that may need assistance to utilise these services. The company has prepared a small video presenting the R U OK day event that many of you were able to attend. Feel free to share with your family and friends to create the awareness of R U OK. More information on R U OK Day is available here: https://www.ruok.org.au/[/vc_column_text][/vc_column][/vc_row]

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Planned System Outage for Maintenance

Jul 18, 2022

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Planned System Outage for Maintenance

  MRL Global will be performing system maintenance on Saturday 23rd July 2022 from 6pm to 7pm AEST. During this time, there will be no access to the following services:

• No access to Customer Portal
• No access for APIs / integrations with 3^rd party platforms

We kindly as you to factor in this brief period of maintenance into your workflows. During this time, there will be no access to the customer portal, and users will not be able to perform any function on the portal including:

• Booking jobs
• Viewing accounts
• Looking up PODs
• Performing track and trace

  Planned Outage Summary Date: Saturday 23rd July 2022 Time: 6pm – 7pm AEST Reason: Maintenance Systems affected: Customer portal, API access (including access via 3^rd party platforms)   Should you require any assistance or have any queries, please contact us: Sampson Express Customer Service: [email protected] or 1300 164 797 MRL Logistics & 3PL Customer Service: [email protected] or 1300 796 826   Thank you for your understanding and apologies in advance for any inconvenience.[/vc_column_text][/vc_column][/vc_row]

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SYDNEY / NSW FLOODS – DELAYS EXPECTED

Jul 05, 2022

3rd UPDATE - 5 JULY 2022

NSW FLOODS - DELAYS EXPECTED 

We kindly ask all our clients to be patient as many areas in Sydney and Greater Sydney region as well as other areas across the entire state of NSW have been impacted quite heavily by severe floods. Visit our website www.mrlglobal.com for the latest updates. https://www.mrlglobal.com/news/ If you live in NSW visit NSW SES for the latest updates to ensure you are safe and look out for evacuate orders and how these will impact you and your families and colleagues. https://www.ses.nsw.gov.au/

• > Due to many road closures, Trucks and many other vehicles have to take different and usually longer routes, causing the return of vehicles back to the depot delayed and hence we highly recommend customer to book their pickups earlier, specially larger volume of freight to help trucks return on schedule back to depot to ensure it meets linehaul connection.
• > Deliveries into Central Coast will be impacted throughout this week. Our agents in central coast are experiencing power outages, access issues in and around central coast area. please note freight may not be possible to be delivered until it is safe to do so.
• > Several streets in multiple suburbs in Sydney are totally blocked and there is no way to deliver or collect freight from. please check with your customers if there is access, before sending freight.
• >In order to minimize water damage to freight, we recommend all customers to ensure they wrap their pallets from top to bottom to minimize water going into pallets.

A Friendly reminder all pickups and deliveries in Sydney Metro area and parts of NSW Regional areas will be impacted this week.

• > Pickup and Deliveries in Sydney Metro maybe delayed or rescheduled for a later date depending on the affected suburbs and towns and flood levels.
• > All Pickup and Deliveries within flood affected Regional of NSW maybe delayed or  rescheduled until safe to collect or deliver the freight.
• > All freight bound for NSW leaving on Friday 1 July 2022 Ex Brisbane and Ex Melbourne will arrive late on Monday  into our Sydney Depot due to floods causing major traffic delays.
• > Expect delayed deliveries by at least 2 additional days.
• > All freight outbound leaving Sydney commencing 4 July 2022, please allow additional days for linehaul delays due to road closures.
• > Any timeslot bookings may be required to be re-scheduled.
• > Any specialised and store deliveries may be delayed due to flooding.
• > Any home deliveries, please note we will review deliveries and any freight that cannot be ATL (Authority to Leave) in a safe manner may not be delivered until safe to do so.

TRACK AND TRACE: Visit our website to track your freight. We request all customers to minimize contacting our Customer Service requesting ETA's and only refer to our website www.mrlglobal.com for track and trace and news updates. If your freight is outside transit time of the additional 2 days then email us on [email protected] or call us on 1300 164 797 for further updates. We Thank All our Valued Clients for their patience and cooperation during this week as we collect and deliver freight as soon as safely possible. Should you have any further questions please do not hesitate to email us on [email protected]. Read More